酒店投诉英语情景对话怎么进行投诉
出国旅游,住在酒店难免会遇到一些问题,这个时候我们可以如何用英语进行投诉呢,今天本站小编在这里为大家介绍一些酒店投诉英语情景对话给大家,希望对大家能有所帮助!
酒店投诉英语情景对话1A:Good evening,ma' you ring for service?What can I do for you?
B: light in this room is too se get me a brighter one.
A:Certainly,sir.I'll be back right away…Do you mind if I move your things?
B:Oh, ahead.
A:Thank you…How is the light now?
B:It's much better k you.
A:You're if you need any other things,please let us know.
B:Ah,yes,the room is too cold for me.I feel rather cold when I you turn off the air-conditioning?
A:(Checks)The air-conditioning is already off,ma'am.
B:Maybe I'm getting a cold.
A:Would you like an extra blanket?
B: would you please get me some hot water,too?I think I need to take some medicine.
A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for hing else?
B:No,thanks.
A:Good night,ma,am.
酒店投诉英语情景对话2A guest(B) wants to change a goes to the assistant manager(A)
A:Good morning, can I do for you?
B:I'm Bell.I'm in Room you change the room for me?It's too wife was woken up several times by the noise the baggage elevator said it was too much for her.
A:I'm awfully sorry,sir.I do 908 is at the end of the 's possible that the noise is heard early in the morning when all is quiet.
B:Anyhow,I'd like to change our room.
A:No problem,'ll manage it,but we don't have any spare room d you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow e'll be some rooms for you to choose from.
B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A:Be sure.I'll make a note of ything will be taken care if there is anything more you need,please let us know.
酒店投诉英语情景对话3C=Front Office Clerk 前台服务员 G=Guest 顾客
C:Good evening. Front Office . Can I help you?
晚上好,这里是前台。有什么可以为您效劳?
G:This is Mrs. Stevenson, Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太,刚入住的,我对房间不满意。
C:May I know what is wrong?
请问有什么问题吗?
G:The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味,我的床上还有别人的头发!我没料到你们酒店会发生这样的事情。
C:I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情,史蒂文森太太。我马上派一个服务员拿空气清新剂来,并且为您重新整床。
我们为给您带来不便道歉。
G:That’s fine. Thank you.
好吧,谢谢。
C:You’re welcome, Mrs. Stevenson. My name is Simon, and if there is anything else I can do for
you, please don’t hesitate to call me .
不客气,史蒂文森太太。我叫西蒙,如有什么我能效劳的,请尽管给我电话。
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Mike is talking to the front desk about his complaint in this wishes to change to a quieter room.
迈克正在前台和酒店经理对话,他想投诉一下并换一间清静的房间。
Mike:Excuse is the person responsible for handing complaints here?I would like to make few complaints.
迈克:你好。请问你们这里谁负责接受投诉?我想投诉一下。
Front Desk:I am the manager can complain to may I help you?
前台:我是这里的经理,您可以向我投诉。发生什么事情了呢?
Mike:Here is the thing.I was woke up by strange noises of the telephone several times last I unplugged it,it wouldn't stop beeping.I am also not satisfied with the housekeeping service in my I want to change to cleaner and quieter room.
迈克:是这样的。昨晚上我好几次被酒店电话发出的奇怪声音吵醒。我把电话线拔出来,它还是不停哔哔地响。还有我房间里的卫生打扫得也不是很干净。所以我希望你们能给我换一间更安静整洁的房间。
Front Desk:I apologize for everything disturbing will give another room to you right se wait a moment.
前台:针对您说的情况,我向您表示歉意。我们马上给您换房间,请稍候片刻
投诉问题常用句型百宝箱1. 顾客投诉问题
1) There is no hot water/water boiler.
没有热水/煮水器。
2) The room is in a smell/too noisy.
房间一团糟/太吵了。
3) The window curtain is full of dust.
窗帘积满了灰尘。
4) The pillow cases are stained.
枕头套上有污渍。
5) The bathtub/water closet is dirty.
浴缸/抽水马桶是脏的。
6) The water closet is clogged ant when I flushed it , it overflowed.
抽水马桶堵住了。我一冲水,水就冒出来。
7) There are no towels/toiletry items/toilet paper in the bathroom.
卫生间没有浴巾/洗浴用品/厕纸。
8) My necklace /watch/wallet is missing.
我的项链/手表/钱包不见了。
9) Get me your manager!
把你们经理叫来。
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