365天实用商务口语 第18期:接待来客
What can I do for you.
有什么可以效劳的吗?
Do you have an appointment?您预约了吗?
Could I have your name, please?
请问您叫什么名字?
is expecting you.刘先生在等您。
Please take a seat. I'll tell him you're here.您请坐,我去告诉他您来了。
Mr. Liu will come and see you right away.刘先生马上就来见您。
I'm afraid he is engaged at the moment.恐怕他现在正忙。
Would you mind waiting?您介意等一会儿吗?
Would you like a cup of coffee?您想喝杯咖啡吗?
Perhaps you'd like to make an appointment for some other time.也许您可似与他另约一个时间。
Would you like t0 8ee someone else who is also in charge?您要不要见其他负责人?
Receiving A Client
接待客户
Good morning, sir. Can I help you?
早上好,先生。有什么可以效劳的吗?
Yes. I'd like to see Mr. Liu, please.是的,我想见刘先生。
Do you have an appointment?您预约了吗?
No, I'm afraid I haven't. I'm from the Eagle Company, and I come to see Mr. Liu to discuss sales of our new electronic products,恐怕没有。我是Eagle公司的,来找刘先生谈谈我们的新电子产品的销售的事情。
Could I have your name, please?请问您叫什么名字?
Smith, Peter Smith. And here's my card.史密斯,彼得·史密斯。这是我的名片。
If you'd like to take a seat, Mr. Smith, I'll see if Mr. Liu can see you.史密斯先生,如果您愿意坐会儿,我这就去看看刘先生是否能见您。
I have a Mr. Smith of the Eagle Company who wants to see you.Eagle公司的史密斯先生想见您…
Thank you. Mr. Liu will be with you in about five minutes, Mr. Smith. Would you like a cup of coffee?谢谢。刘先生约5分钟后就过来,史密斯先生。您想喝杯咖啡吗?
I'd rather have a cup of tea if possible.如果可能的话我倒想来杯茶。
Of course, h.当然可以了,史密斯先生。
[qh]1.“card”在这里表示“名片”,相当于“business card”。另外,生活中常用的“卡”还有: identity card(身份证,亦可写作ID card)。membership card(会员卡),bank card(银行卡),credit card( 信用卡),debit card(借记卡),key card(钥匙卡)等。[qh]
2.“extension”在本对话中的意思是“电话分机,分机线”,例如:She has an extension in the kitchen and in the bedroom.(她在厨房和卧室里都有电话分机。)Do you know Mr. Brown's extension number?(你知道布朗先生的分机号码吗?)Can I have extension 316,please?(能请你帮我转316分机吗?)Hello,I'd like extension 207,please.(你好,请帮我转207分机。)[qh]
1.客人要找的负责人不在时,要明确告诉对方你方负责人为何不在,以及何时回来。如有需要,则要请客人留下姓名、电话、地址等,以便联系。此外,还要明确客人是否再来,是否需要留言等。[qh]
2.客人到来时,若你方负责人由于某种原因不能马上接见,要向客人说明等待理由与等待时间,若客人愿意等待,则应该向客人提供饮料、杂志等,并应留意为客人添加或更换饮料。[qh]
3.为客人领路时,应该有正确的引导方法。[qh]
①走廊里的引导方法[qh]
走在客人两三步之前,配合其步调,让客人走在内侧。[qh]
②楼梯里的引导方法[qh]
当引导客人上楼时,应该让客人走在前面,自己走在后面;若是下楼时,应该由自己走在前面,客人走在后面。随时注意客人的安全。[qh]
③乘坐电梯的引导方法[qh]
引导客人乘坐电梯时,主动按电梯呼梯按钮。电梯门打开时,若客人不止一人,可自己先行进入电梯,一手按住“开门”按钮,另一手按住电梯一侧门,请客人们进入电梯,之后关闭电梯门,按下客人要去的楼层按钮。在电梯内尽量侧身面对客人。电梯到达时,一手按住“开门”按钮,另一手做出请出的动作,可以说“Here we are, You first.”。[qh]
④会客厅里的引导方法进入会客厅后,用手指示,请客人坐下。看到客人坐定后,才能行点头礼然后离开。如果客人错坐下座,应请客人改坐上座。[qh]
4.在招待客人饮料时,要注意很多讲究和规矩。通常先要问客人想喝什么,然后再去准备。[qh]