商务口语第134讲:公共关系—保修问题解释

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公共关系——保修问题解释
　　e of the warranty problem 保修问题的原因
　　A: What is the root cause of the warranty problem?
　　B: It was a faulty wire harness. We will fix it for free.
　　A：这次保修问题的根源在哪里？
　　B：是一个线束有问题，我们会免费修好。
　　ensation to customers 对客户的补偿
　　A: Is there any compensation to customers?
　　B: Just free repair for the problem.
　　A：对客户有什么补偿吗？
　　B：只提供对此故障的免费维修。
　　ll 召回
　　A: The recall can hurt a company very much.
　　B: That is why the development engineers need to be very careful.
　　A：召回对一个公司的伤害会很大。
　　B：这就是为什么开发工程师一定要非常小心。
　　 replacement 更换轮胎
　　A: Have you had the tire replacement?
　　B: I did. It's still under warranty. I paid half of the costs.
　　A：你换轮胎了吗？
　　B：换了，还在保修期内，所以我承担一半的费用。
　　anty scope 保修范围
　　A: What is your warranty scope for this car model?
　　B: We only have warranty on power train.
　　A：这种车型的保修范围是怎样的？
　　B：我们只对传动系统保修。