酒店投訴英語情景對話怎麼進行投訴
出國旅遊,住在酒店難免會遇到一些問題,這個時候我們可以如何用英語進行投訴呢,今天本站小編在這裏爲大家介紹一些酒店投訴英語情景對話給大家,希望對大家能有所幫助!
酒店投訴英語情景對話1A:Good evening,ma' you ring for service?What can I do for you?
B: light in this room is too se get me a brighter one.
A:Certainly,sir.I'll be back right away…Do you mind if I move your things?
B:Oh, ahead.
A:Thank you…How is the light now?
B:It's much better k you.
A:You're if you need any other things,please let us know.
B:Ah,yes,the room is too cold for me.I feel rather cold when I you turn off the air-conditioning?
A:(Checks)The air-conditioning is already off,ma'am.
B:Maybe I'm getting a cold.
A:Would you like an extra blanket?
B: would you please get me some hot water,too?I think I need to take some medicine.
A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for hing else?
B:No,thanks.
A:Good night,ma,am.
酒店投訴英語情景對話2A guest(B) wants to change a goes to the assistant manager(A)
A:Good morning, can I do for you?
B:I'm Bell.I'm in Room you change the room for me?It's too wife was woken up several times by the noise the baggage elevator said it was too much for her.
A:I'm awfully sorry,sir.I do 908 is at the end of the 's possible that the noise is heard early in the morning when all is quiet.
B:Anyhow,I'd like to change our room.
A:No problem,'ll manage it,but we don't have any spare room d you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow e'll be some rooms for you to choose from.
B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A:Be sure.I'll make a note of ything will be taken care if there is anything more you need,please let us know.
酒店投訴英語情景對話3C=Front Office Clerk 前臺服務員 G=Guest 顧客
C:Good evening. Front Office . Can I help you?
晚上好,這裏是前臺。有什麼可以爲您效勞?
G:This is Mrs. Stevenson, Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太,剛入住的,我對房間不滿意。
C:May I know what is wrong?
請問有什麼問題嗎?
G:The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味,我的牀上還有別人的頭髮!我沒料到你們酒店會發生這樣的事情。
C:I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情,史蒂文森太太。我馬上派一個服務員拿空氣清新劑來,並且爲您重新整牀。
我們爲給您帶來不便道歉。
G:That’s fine. Thank you.
好吧,謝謝。
C:You’re welcome, Mrs. Stevenson. My name is Simon, and if there is anything else I can do for
you, please don’t hesitate to call me .
不客氣,史蒂文森太太。我叫西蒙,如有什麼我能效勞的,請儘管給我電話。
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Mike is talking to the front desk about his complaint in this wishes to change to a quieter room.
邁克正在前臺和酒店經理對話,他想投訴一下並換一間清靜的房間。
Mike:Excuse is the person responsible for handing complaints here?I would like to make few complaints.
邁克:你好。請問你們這裏誰負責接受投訴?我想投訴一下。
Front Desk:I am the manager can complain to may I help you?
前臺:我是這裏的經理,您可以向我投訴。發生什麼事情了呢?
Mike:Here is the thing.I was woke up by strange noises of the telephone several times last I unplugged it,it wouldn't stop beeping.I am also not satisfied with the housekeeping service in my I want to change to cleaner and quieter room.
邁克:是這樣的。昨晚上我好幾次被酒店電話發出的奇怪聲音吵醒。我把電話線拔出來,它還是不停嗶嗶地響。還有我房間裏的衛生打掃得也不是很乾淨。所以我希望你們能給我換一間更安靜整潔的房間。
Front Desk:I apologize for everything disturbing will give another room to you right se wait a moment.
前臺:針對您說的情況,我向您表示歉意。我們馬上給您換房間,請稍候片刻
投訴問題常用句型百寶箱1. 顧客投訴問題
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團糟/太吵了。
3) The window curtain is full of dust.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是髒的。
6) The water closet is clogged ant when I flushed it , it overflowed.
抽水馬桶堵住了。我一沖水,水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鍊/手錶/錢包不見了。
9) Get me your manager!
把你們經理叫來。
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