【劍橋商務英語高級】常用詞彙短語總結(第三章)
新編劍橋商務英語高級第三版第三章 3.1 P26
1. send/draft an email
make/receive a call
issue/put out a press release
launch/run a campaign
give/make a presentation
hold/attend/chair/organize/participate in/convene/call a meeting/seminar
Miss/Attend/Run/Chair/Cancel/Put back/Postpone/Bring forward
/Arrange/Set up/fix a meeting
produce/publish a report
put up/display a notice
circulate/send out a memo
post/put information on the internet 2. counter-productive 適得其反的
3. depersonalize 使……失去個性
modern communication channels have depersonalized a lot of customer contact
commoditize the service
rationalize it and make it cheaper to deliver
4. embrace new technology
5. it is not suited to customers’ expectations 適合
6. we’ll see a return to more face to face communication
7. the company’s gratitude and appreciation
8. brand identity 品牌標識
9. vacant posts for a trainee 空閒的實習生崗位 10. A reply to a letter/phone call/email
A request for information/a meeting/a pay rise
A reminder to do something
A proposal for action/a new product
An announcement regarding/about something
An apology for a mistake/for being late
A demand for payment 11. Urge/convince/persuade sb to do
Promise/threaten/undertake/agree/offer/refuse to do
Admit/deny doing
Criticize/praise/blame sb for doing
Accuse sb of doing
Deter/discourage/dissuade sb from doing
Suggest/propose/recommend doing/that sb should do P30
12. customer charter 客戶憲章
13. keep your details confidential 保密
14. offer you the best rates for sth: if you find sth better we’ll refund the difference退差價
15. give you impartial(fair/equal)advice on Listen 3.1P136 適用於口語的部分
16. sb be due to come at 預期到達
17. I’ll look into it straightaway 調查
I’ll come straight back to you
=I’ll get back to you as soon as I can
18. he has offered to work late to fit in the job 適應工作
19. would that be convenient/acceptable for you…?
20. I quite understand(completely/quite 表程度深)
21. in that case I’ll reschedule him for another day 改期
22. I’ll see what I can do 看着辦
23. please just bear with me for a moment 請忍耐一會/等一
24. divert設定電話轉移
What I can do is to divert any calls coming into your office number on to your mobile phone until your line is repaired. P31
25. handle calls sensitively
26. order a fish tank(水槽) from a mail order company
heater 加熱器 air pump 充氣機 iron 熨斗 27. receive unsolicited calls
not asked for and often not wanted
未經要求的，自發的
• unsolicited calls未獲邀請的造訪
• unsolicited advice主動提出的建議
28. track the order 跟蹤訂單
29. promotion company推廣公司
30. cut off the electricity 3.2 P32
[formal] Please find attached our proposal. I would be grateful if you could check it and send us confirmation of your acceptance.[neutral] Attached is our proposal. Please check it and confirm that you are happy with it.[casual] Pls check the attached proposal and confirm.Sample 關於簽訂合約的信
| Dear Mr Harris,Further to our telephone conversation earlier, please find attached a draft contract. Please read it carefully and if you are in agreement with the terms, I would be grateful if you could sign it and return it to me.Strictly speaking, the deadline for the special offer we discussed is tomorrow. However, we would be happy to keep it open for you until the end of the week.Please do not hesitate to contact me if you have any queries. Yours sincerely Laura Cox |
32. send us an up-to-date list of your fees
33. look for=have any demand for
34. draft contract合同草案
35. If you are ok with the terms=in agreement with
36. receptionist/doorman 接待員
37. Cross-sell（different products/services to one customer） 38. Annual general meeting:
AGM，a shareholders’ meeting to
discuss an important issue such as a
proposed merger.
39. extraordinary general meeting
EGM, A shareholders’ meeting to discuss an important issue such as a proposed merger.
40. Make of—to deal with, handle (I know not what to make of him.)
以上內容手打總結，如有遺漏請見諒，希望有幫助哈，有添加的內容請留言哦~
