忠誠員工賺更多：忠誠比經驗更重要
People who are loyal employees tend to earn more, according to the first large-scale study of loyalty and earnings, according to new research.
首次針對忠誠度和收入的大規模研究表明，忠誠的員工往往賺得更多。
The difference loyalty made to earnings was equivalent to the additional salary given for having an extra year of experience.
忠誠度造成的收入上的差異幾乎和多一年工作經驗所增加的薪水相同。
Previous research has found that worker loyalty lowers labour turnover costs and improves customer service, but this study claims it benefits employees too.
過去的研究已經發現，員工忠誠度能減少人員流動成本，並提高顧客服務質量。但這項研究也發現，這對員工也有好處。
Michigan State University researchers surveyed 10,800 employees in former socialist countries that introduced capitalist economies in the 1990s.
密歇根州立大學的研究者們調查了10800位前社會主義國家現爲資本主義國家的員工。
‘We know that firms realise financial gain from loyal workers, but we wanted to know if they share those benefits with the workers,’ said Susan Linz, lead author and professor of economics at the University.
“我們知道公司能從忠誠的員工身上獲得經濟利潤，但我們也想知道他們會不會和員工分享這些利潤，”該大學經濟學教授蘇珊·林茲如是說。
‘Among the more than 650 workplaces included in our study the answer is yes, they are sharing the wealth,' she said.
“對接受研究的超過650家企業而言，答案是肯定的，他們會分享這些財富。”
The researchers surveyed employees from 2005 to 2011 in six culturally and economically diverse countries: Armenia, Azerbaijan, Kazahkstan, Kyrgyzstan, Russia and Serbia.
在2005年到2011年間，研究者們調查了六個文化上，經濟上都相當多元化的國家的員工：亞美尼亞、阿塞拜疆、哈薩克斯坦、吉爾吉斯斯坦、俄羅斯和塞爾維亞。
Loyalty was measured by workplace seniority; whether the employee would turn down an offer of slightly more money to change jobs; and whether the employee was committed to and engaged with the company.
忠誠度是由那些辦公室裏的老資格們衡量的；這位員工是否會拒絕更高報酬的offer；這位員工是否會堅持和公司在一起。
The findings that worker loyalty was linked to higher earnings came as a surprise to Linz.
對林茲來說，她關於員工忠誠度和更高的薪水有關的發現着實令她吃了一驚。
Workers were more likely to be loyal if they expected to earn a bonus or learn new skills. In addition, loyalty was higher among employees who expected that doing their job well would result in job security and the feeling that they were accomplishing something worthwhile.
如果員工期待獲得獎金或者學到新技能，他們往往會更忠誠。另外，那些希望通過努力工作增加工作穩定性或感覺自己正在實現一些有意義的事情的員工也會更忠誠。
Praise from senior managers, however, was not always positively linked to worker loyalty.
而來自上級主管的表揚卻並不一定對員工忠誠度有所貢獻。
According to the researchers, the findings highlight the importance of managers motivating their workers and knowing which strategies promote loyalty.
研究者們表示，這些發現對於管理者們瞭解能提高員工忠誠度的策略非常有用。
‘Managers might have more success by offering the workers a chance to learn new skills, which can contribute to their sense of better job security or desire for more job autonomy, all of which were positively linked to loyalty in our study,’ said Linz.
“如果經理們能提供給員工學習新技能的機會，而這種機會能讓他們感受到更好的工作穩定性和對工作自主性的渴望，他們就能獲得更大的成功。這兩者在我們的研究中都對員工忠誠度有積極的效果。”林茲如是說。
