自己一個人苦苦修煉口語是不是很孤單很沒有目標，不如從今天開始一起加入KAKA禮節美語。 節目蒐集了各種場景可能會用到最常用最流行的詞彙，短語和句型。 每天一期，讓大家24小時浸泡在地道的美語中，學習記得要日積月累哦！：） 不要猶豫，快點加入我們吧，有你一定會更精彩!!! Come on~ 陳豪在北京的ABC美國公司工作，他的美國同事Amy來找他談事兒。 (Office ambience) A：Hi Chen Hao, have you got a minute? C：Amy, 剛纔你過來的時候，我正在電話上。 A：---1---. C：嗨，別提了。我剛纔一直在電話上等。想掛，可是好不容易纔打通，掛了又得從頭來，我就在那兒傻等着，煩死了。 A：---2---. C：半分鐘，別說半分鐘；我剛纔足足等了半小時。不過，Amy, 說實話，我讓別人等的時候，有時候也容易把時間忘了。What can I do? A：---3---. C：就是這麼回事。在電話上等，確實覺得時間過得特別慢，所以越等越不耐煩。 A：---4---. C：沒錯，一般情況下，我都會讓客戶在電話上等着別掛，我馬上設法幫他們解決問題。 A：---5---. C：在線上等別人接你的電話和等別人去幫你查資料有什麼不一樣呢？ A：---6---. C：我怎麼還是不明白？ A：---7---. C：噢，他們知道對方是在爲自己解決問題，所以等得心甘情願。那些等着別人接聽電話的人呢？ A：---8---. C：沒錯，我就經常懷疑對方是把我給忘了。 A：---9---. C：還有呢？ A：---10---? C：對呀，在線上等電話是越等越急，越急就容易胡思亂想。 A：---11---. C：沒錯，那客戶肯定很不高興，覺得我沒有禮貌。 A：---12---. C：如果沒辦法馬上接電話，我通常都會讓祕書請客戶決定，是在線上繼續等，還是在電話信箱裏留言。 A：---13---.
ing-bottom: 100%;">It's not polite to hang around when someone is on the phone so I decided to come backI know what you mean. Putting callers on hold for more than thirty seconds is bad for customer relationsWatch the clock. Time passes quickly for the person who is busy with other callers or issues, but for the person on hold, time creeps bySince your job doesn't involve answering other people's calls, I would guess that your callers are waiting for you to look up information while they holdThere is a difference in holding for someone to answer the phone and holding for someone to look up information for youIf you ask people to hold while you are looking up information or trying to help them in some way, they are willing to waitPeople are happy to wait while you work on their behalfWhen you take your time getting to the call, the caller starts to imagine all sorts of scenariosThe caller may suspect you don't think the caller is importantMaybe you don't value the caller's timees, and the result is that your caller is pretty annoyed when you finally answer the phoneExactly. So if you want to avoid making people feel unimportant or ignored, pick up your phone as soon as you know you have a caller waitingExactly, good business etiquette as usual is to be considerate of the other person這篇材料你能聽出多少？點擊這裏做聽寫，提高外語水平>>
