商務口語第134講:公共關係—保修問題解釋
e of the warranty problem 保修問題的原因
A: What is the root cause of the warranty problem?
B: It was a faulty wire harness. We will fix it for free.
A：這次保修問題的根源在哪裏？
B：是一個線束有問題，我們會免費修好。
ensation to customers 對客戶的補償
A: Is there any compensation to customers?
B: Just free repair for the problem.
A：對客戶有什麼補償嗎？
B：只提供對此故障的免費維修。
ll 召回
A: The recall can hurt a company very much.
B: That is why the development engineers need to be very careful.
A：召回對一個公司的傷害會很大。
B：這就是爲什麼開發工程師一定要非常小心。
replacement 更換輪胎
A: Have you had the tire replacement?
B: I did. It's still under warranty. I paid half of the costs.
A：你換輪胎了嗎？
B：換了，還在保修期內，所以我承擔一半的費用。
anty scope 保修範圍
A: What is your warranty scope for this car model?
B: We only have warranty on power train.
A：這種車型的保修範圍是怎樣的？
B：我們只對傳動系統保修。
