我國年電商投訴量同比增近15%

The number of Chinese e-commerce customer complaints increased by 14.78% year on year in 2016, according to a report released by China's E-commerce Research Center.

中國電子商務研究中心近日發佈的報告顯示，2016年全國電商消費者的投訴數量同比增長14.78%。

A total of 57 online retail shopping and service platforms as well as internet financial firms were involved in the complaints, which were related to product quality and delivery, customer service, exchange and return policies, and false promotions, the report said.

報告稱，共57家網絡零售購物和服務平臺以及互聯網金融公司被投訴，投訴問題涉及商品質量和物流問題、客戶服務、退換貨政策以及虛假促銷。

Of those complaints, shipping and delivery complaints accounted for nearly 23%, while customer service complaints made up nearly 10%.

其中，發貨和物流問題投訴佔比近23%，客戶服務投訴佔比近10%。

Complaints peaked following certain online shopping promotions, such as the Singles' Day shopping spree on Nov 11, the report said.

報告稱，投訴量在某些網絡購物促銷活動(如11月11日的雙十一購物狂歡節)後達到峯值。

The retail sales volume of Chinese e-commerce hit more than RMB5 trillion in 2016, according to data released by the Ministry of Commerce.

根據商務部發布的數據，2016年我國電商零售銷售額超過5萬億元。

Authorities were urged to investigate and punish acts that disturb market order, enhance market supervision and provide legal provisions to protect consumers, the CECRC said.

中國電子商務研究中心表示，此前當局曾被敦促查處擾亂市場秩序的行爲，加強市場監管，爲保護消費者提供法律條款。